If direct assistance is required, please send email to support#tenorshare.com (replace # with @) and tell us your order number, your name, registration Email.
Q1: Why do I not receive the registration code e-mail after purchase?
A1: Generally you'll receive the order confirmation e-mail within one hour after the order processed successfully. The confirmation e-mail includes your order details, registration information and download URL. Please confirm you placed the order successfully and checked the SPAM folder in case it has been tagged as SPAM.
If you do not receive the confirmation e-mail even after 12 hours, it might be due to the internet problem or system glitches. Please contact our Support Team and attach your order receipt. We will reply within 48 hours.
Q2: How to register Tenorshare software? Take UltData (iPhone/iPad/iPod/iOS Data Recovery) for example.
A2: Click the key icon on the top right menu of UltData (iPhone Data Recovery), and click Register option in the popup window.
In the Register window, please enter the License Email and License Code (Registration Code) that you receive in the confirmation e-mail. Both e-mail and code are case sensitive, you'd better copy&paste and delete the trailing blank.
Q3: How to Register Windows Care Genius?
A3: If you have paid for a license of Windows Care Genius, you will receive the order confirmation e-mail within one hour after the order processed successfully. The confirmation e-mail includes your order details, registration information and download URL.
Follow the guide below to get full version.
1.If you have not downloaded Windows Care Genius, please download here. You can ignore this step if you already installed trial version.
2.Open Windows Care Genius, click “Full Version” on the interface.
3.In the popup window, choose “Activate your license key” option.
4.In the register window, put your name, e-mail address and received key code to register. Make sure that you enter these info without any blank space.
Note: Once activated, your name, e-mail address and key code cannot be modified. In case you may need them again, please keep a copy of your register info.
Following tips should be emphasized:
1. You should use the provided License Email to register, NOT your own Email address.
2. If you purchased a Mac product, please install the program to the Applications folder on Mac, and open the software from the Applications folder. If not, you cannot register successfully.
3. You can download the software by clicking “Click here” button in the order confirmation e-mail. That link is valid within 7 days and only for three downloads. If you exceed the time period and three downloads, please go to Tenorshare official website to download your product.
4. The “Click here” link is full activated version already for Windows Password Recovery Tools, WinPE, Windows Boot Genius, and Fix Genius. It is no need to register these products after installation. If you exceed maximum downloads for these products, please write to support team to request full download link.
5. Both License Email and Code are case sensitive, you'd better copy&paste directly to the proper text boxes in the register window and delete the trailing blank.
If these still do not help, please contact our Support Team and attach your order receipt. We will reply within 48 hours.