By Jenefey Aaron

Updated on 2025-03-28

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Backup Tips

Restore Backup Greyed Out on Apple Devices? Here’s How to Fix It

By Jenefey Aaron

2025-03-28 / iOS File Transfer

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Sometimes, when you try to back up or restore your iPhone using iTunes, you may notice the restore backup greyed out on Apple devices issue. This can be frustrating, especially when you need to restore important data. The problem usually happens due to incorrect settings, outdated software, or connectivity issues.

But don’t worry! There are simple fixes to get your backup working again. In this guide, we’ll show you easy solutions to resolve this issue and restore your iPhone backup without any hassle.

Why Is the Restore Backup Option Greyed Out in iTunes?

How to Fix iTunes Restore Backup Greyed Out on Apple Devices on Windows and Mac

Method 1: The Quickest Way to Restore iTunes Backup with iCareFone HOT
Method 2: Update iTunes to the Latest Version
Method 3: Ensure the iDevice Is Recognized
Method 4: Check Storage on iCloud
Method 5: Reset Network Settings

Why Is the Restore Backup Option Greyed Out in iTunes?

When you try to back up your iPhone on a Windows or Mac computer using iTunes, you may find the "Restore Backup" button greyed out. This issue often occurs due to various reasons, making it difficult to restore or back up your device. Here are the common causes:

Outdated iTunes Version

An older version of iTunes can cause compatibility issues. Updating iTunes to the latest version often resolves the problem.

iPhone Not Recognized

If your device isn’t detected, check for faulty USB cables, outdated iOS, or driver issues. Ensure your iPhone appears in iTunes.

Restrictions Enabled

Parental controls or system restrictions can block backup options. Disable any restrictions under Settings > Screen Time to restore access.

Insufficient Storage Space

If your computer’s storage is full, iTunes won’t create a backup. Free up space before trying again.

iTunes Sync in Progress

If iTunes is syncing or performing another task, the restore option may be unavailable. Wait for the process to complete.

Weak Internet Connection

A poor internet connection can interfere with backup and restore functions. Ensure a stable connection before proceeding.

Corrupted Backup Files

If an incomplete or altered backup exists, iTunes may not detect it. Deleting the corrupted backup and creating a new one can fix this issue.

Wrong USB Cable or Port

Using an incompatible or faulty USB cable can prevent backup. Always use an Apple-certified cable for a stable connection.

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If you need a faster and more reliable solution, try Tenorshare iCareFone to restore backups without iTunes errors.

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How to Fix iTunes Restore Backup Greyed Out on Apple Devices on Windows and Mac

Restore backup greyed out iTunes indicates that iTunes is preventing you from backing up or restoring your iPhone. This could be due to out-of-date software, device recognition difficulties, or storage constraints. Fortunately, there are simple options for fixing it.

Method 1: The Quickest Way to Restore iTunes Backup with iCareFone

Tenorshare iCareFone is a reliable and easy-to-use tool designed to fix iTunes backup and restore issues. If your restore backup option is greyed out in iTunes, iCareFone provides a simple way to back up and restore iPhone data without errors. Unlike iTunes, which may fail due to outdated software, device recognition issues, or storage limitations, iCareFone offers a smooth backup and restore process.

It works with all iPhones, including the latest models, and supports various data types. Whether you need to back up your iPhone or restore WhatsApp data, iCareFone is a safe and efficient solution.

Steps to Restore iTunes Backup with iCareFone

Download and install Tenorshare iCareFone on your PC or Mac. Connect your iPhone and select "Backup & Restore" from the top menu.

Choose the data types you want to back up, then click "Backup" to start the process.

Wait a few minutes for the backup to complete. Once done, your backup will be securely stored.

Method 2: Update iTunes to the Latest Version

Keeping iTunes updated is essential for a smooth backup and restore process. An outdated version can cause compatibility issues, errors, and restore backup greyed out in iTunes. Updating iTunes ensures bug fixes, better performance, and fewer problems when backing up or restoring your iPhone. Follow these steps to update iTunes easily.

Steps to Update iTunes on Windows

Step 1: Open iTunes on your PC.

Step 2: Click on Help in the menu bar.

Step 3: Select Check for Updates and follow the on-screen instructions.

Steps to Update iOS on iPhone

Step 1: Go to Settings > General > Software Update.

Step 2: If an update is available, tap Download and Install.

Method 3: Ensure the iDevice Is Recognized

One of the causes for greyed "Back Up Now" button on iTunes may be when iTunes does not recognize the iPhone. A feeble connection, untrusted device settings, or the presence of some conflicting software may cause authentication issues. Before going down other alternatives, ensure iTunes is recognizing your iPhone perfectly.

Fix restore backup greyed out on apple devices not working

Step 1: Restart both your iPhone and computer. A simple restart can resolve minor glitches.

Step 2: Connect your iPhone and check for the "Trust This Computer" pop-up. Tap "Trust" and enter your passcode.

Method 4: Check Storage on iCloud

Limited iCloud storage can prevent backups and cause issues like the "Back Up Now" button being greyed out. Your iPhone needs at least 50MB of free space to create a backup. If storage is full, you may need to free up space or upgrade your iCloud plan.

Step 1: Open Settings on your iPhone.

Step 2: Tap General > About.

Step 3: Check Available Storage to ensure there’s enough space.

Step 4: If storage is low, delete unnecessary backups, photos, or apps, or upgrade your iCloud plan.

Method 5: Reset Network Settings

A weak or unstable network connection can cause the "Restore Backup" greyed out on Apple devices issue. If iTunes cannot communicate with your iPhone due to network problems, resetting your network settings can help restore connectivity and fix the issue.

Here how to fix it:

Step 1: Open Settings on your iPhone.

Step 2: Tap General, then scroll down and select Transfer or Reset iPhone.

Step 3: Choose Reset, then tap Reset Network Settings.

Step 4: Enter your passcode if prompted, then confirm the reset.

Step 5: Restart your device, reconnect to Wi-Fi, and check if iTunes restores your backup properly.

Final Words:

When the "Restore Backup" greyed out on Apple devices issue occurs, a reliable solution is Tenorshare iCareFone. This tool allows you to back up and restore your iPhone without iTunes or iCloud restrictions. With its high success rate and user-friendly interface, iCareFone ensures a smooth and hassle-free process. Instead of struggling with iTunes errors, this alternative offers a faster and safer backup and restore experience. Download iCareFone today and resolve your backup issues

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