Samsung Cloud Something Went Wrong? Fixed!

1. What is Samsung Cloud and Why does it Say Something Went Wrong?

Just like Google Drive is Google’s cloud solution, Samsung Cloud is Samsung’s cloud product. You can either use it to upload your files, or you can use it to back up and restore your device when needed.

However, there’s a notorious issue in Samsung Cloud called the “Something Went Wrong” issue. In simple words, you may face this error while you’re trying to connect with Samsung Cloud and download your backup.

There could be several reasons why you face this issue while you try to restore data from Samsung Cloud. For instance:

• There may be a bug/glitch in your system.
• You may not have enough storage space in your cloud.
• You may have a slow or unstable internet connection.
• A temporary system error.

2. 5 Normal Ways to Fix Samsung Cloud Something Went Wrong

If you’re getting this error when you try to restore from Samsung Cloud, here are some basic fixes you must try.

• Fix 1: Restart Device and Try Again
• Fix 2: Switch to Another Network
• Fix 3: Check if there is enough storage on the Samsung cloud
• Fix 4: Clear Samsung Account Cache
• Fix 5: Reset Device

Fix 1: Restart Device and Try Again

If you get this error while backing up Samsung phone to cloud, the first thing to try is to restart your phone.

You see, restarting the device is a nice and easy way to get rid of temporary bugs and issues.

To restart your device, press and hold the power button, then tap “Restart”.

Fix 2: Switch to Another Network

If you still get this error while attempting Samsung cloud backup restore, there may be something wrong with your internet connection. You need to try a different network and see if the Cloud works fine with that.

To do that, you’ll have to switch between your WiFi and mobile data, or even try someone else’s WiFi connection.

Fix 3: Check if there is enough storage on the Samsung cloud

You might see the Samsung cloud something went wrong issue if you don’t have enough storage space in your cloud. After all, you need empty space to upload your backups.

Unfortunately, you can’t access the Samsung Cloud Storage usage now because Samsung has stopped this service for security reasons. The only thing you can do now is to check the backup data and clear some data to free up space.

By default, you get 15GB of free cloud storage in your Samsung account. If you suspect you’ve too much data backed up, you can stop the sync for unnecessary apps by following the steps below.

• Open the Settings app.
• Tap your Samsung account.
• Select Samsung Cloud > Back up data.

• Turn off the toggles for apps you don’t need to back up.

  

Fix 4: Clear Samsung Account Cache

If you still get the error when you try to restore backup from Samsung Cloud, here’s another easy fix to try.

Simply follow the steps below.

• Open the Settings app and navigate to All Apps page.
• Find Samsung Account and tap it.

• Select Clear Cache, then tap Yes to confirm.

  
• Try to back up and restore your data again.

Fix 5: Reset Device

If you’re still getting the error when you try to do a Samsung cloud restore text messages, the last basic thing you can try is to reset your device.

Resetting your phone will erase everything on the local storage, but you will still be able to recover the data that you have backed up previously.

To reset your phone, follow the steps.

• Open the Settings app.
• Go to System > Reset Options > Erase All Data.

However, if you do not want to lose your device data, there’s one last resort, which also happens to have the maximum chance of fixing your issue. Proceed to the next section to do it.

3. The Ultimate Method to Fix Samsung Cloud Something Went Wrong

The last resort is called Tenorshare ReiBoot for Android. This tool will completely reinstall your Android system, making sure all the temporary bugs and issues are completely wiped out.

Simply put, it does a fresh new install of a compatible Android version on your phone — and it’s completely safe.

Here’s how to use it.

• Download and install Tenorshare ReiBoot for Android from the official download page. Connect your phone to the computer using a USB cable.

  

• Then click “Repair Android System” > “Repair Now”.

  

• Select the correct info about your Samsung smartphone and click Next.

  

• Wait for the download to complete.

  

• When it’s done, hit “Repair Now”.

  

• Wait for the repair process to complete.

  
  

Now, your system has been completely wiped out and reinstalled, which should fix all the issues you have been facing.

Extra Tip: How to Use Samsung Cloud to Back Up or Restore Data

If you don’t know how to use Samsung Cloud to back up and restore data, this section has got you covered.

Follow the below-mentioned steps to back up data with Samsung Cloud:

• Open the Settings app and tap your name at the top.
• Select Samsung Cloud.
• Select all the types of data you want to back up, then tap the Back-Up button.

To restore the data, follow the steps:

• Open the Settings app and tap your name at the top.
• Select Samsung Cloud.
• Select the backup you want to restore, then hit the Restore button and wait for the process to complete.

The Bottom Line

There you go — that’s everything you need to know about the Samsung Cloud Restore’s issue called “Something Went Wrong”. Now you know all the working methods to get rid of it.

Remember, if no simple fix is working for you, Tenorshare ReiBoot for Android is your best choice.

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